Privacy Policy

At Highland Arms, we value your privacy and are committed to protecting your Personally Identifiable Information (PII) when you use our blog, website, or app. This policy has been created to provide you with a clear understanding of how we collect, use, protect, and handle your personal information.

1. What Personal Information Do We Collect?

When you register or place an order on our site, we may ask you to provide certain personal details such as your name, email address, mailing address, phone number, credit card information, or other relevant information to enhance your experience.

2. When Do We Collect Information?

We collect information from you when you register, place an order, subscribe to our newsletter, participate in surveys, fill out forms, use Live Chat, or provide information on our site.

3. How Do We Use Your Information?

We may use the information we collect to:

• Personalize your experience and provide content and products that match your interests.
• Improve our website to enhance your user experience.
• Address your customer service requests more effectively.
• Administer contests, promotions, surveys, or other site features.
• Process your transactions quickly and efficiently.
• Request ratings and reviews of our services or products.
• Follow up with you after correspondence via live chat, email, or phone inquiries.

4. How Do We Protect Your Information?

We take your security seriously and employ various measures to safeguard your personal information. Your data is stored on secured networks, accessible only to a limited number of authorized personnel. Additionally, sensitive/credit information is encrypted using Secure Socket Layer (SSL) technology. Transactions are processed through a trusted third-party gateway provider.

5. Do We Use Cookies?

Yes, we use cookies – small files transferred to your computer’s hard drive through your web browser – to improve your experience on our site. Cookies help us remember and process items in your shopping cart and understand your preferences based on previous or current site activity. This allows us to provide you with improved services and enhance your overall site experience.

6. Third-Party Disclosure and Services

We do not sell, trade, or transfer your Personally Identifiable Information to outside parties. However, we may share your personal information with third-party technology services that assist us in various aspects of our operations, including e-commerce, payment processing, fraud prevention, email communications, and promotions.

7. Use of Personal Information

The Order Information we collect is used primarily to fulfill your orders, process payments, communicate with you, and screen for potential risk or fraud. Additionally, we may use this information to provide you with information or advertising related to our products or services.

8. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we allow users to visit our site anonymously. We have a conspicuous privacy policy link on our home page, making it easily accessible. If any changes occur in our privacy policy, we will notify you through our Privacy Policy page.

9. COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old, and our website is not intended for use by individuals below this age.

10. Fair Information Practices

Our privacy policy adheres to the Fair Information Practices Principles, which are fundamental to privacy laws in the United States. These principles guide us in safeguarding personal information and ensuring that individuals have enforceable rights against data collectors and processors who fail to comply with the law.

11. CAN-SPAM Act

Our use of your email address is primarily to send information, respond to inquiries, process orders, and provide updates related to your purchases. If you wish to unsubscribe from future emails, please contact us via the contact form.

If you have any questions or concerns regarding this privacy policy, please feel free to contact us at:

Highland Arms

125 South Main Street 

Phone: 563-245-2767

Thank you for trusting us with your personal information.